Return Policy:
At MAD Chill, your satisfaction is our top priority. We strive to provide you with high-quality products and exceptional service. In the event that you receive damaged goods, we are happy to offer a refund.
Conditions for Refund:
- Damaged Goods: We will process a refund for items that arrive damaged during transit or have manufacturing defects.
How to Initiate a Refund:
- Contact Us: Notify our customer service team within 7 days of receiving the damaged item.
- Provide Information: Please provide your order number, clear images of the damaged product, and a brief description of the issue.
Refund Process:
- Verification: Our team will review your request and assess the provided information.
- Confirmation: Upon verification, we will confirm your eligibility for a refund.
- Refund Issuance: If approved, the refund will be processed to your original payment method within 5-7 business days.
Exceptions:
- Used or Altered Products: We cannot process refunds for products that have been used or altered.
- Late Notifications: Requests for refunds must be made within the specified time frame.
Contact Information: For all return inquiries, please contact our customer service team at sales@madchillstore.com or (432) 203-6164.
Thank you for choosing MAD Chill. We appreciate your understanding and cooperation as we work to ensure your satisfaction.
